Email sending
From MDSupportWiki
Contents |
New Email Account
Ensure your setup is the same as the setup mail (see set mail wiki).
Existing Email Account
Try pinging your server to see if it is down, you can do this through the following:
Ping on Windows
- Click on the start menu go to Run and type "command" when the box appears,
- When the box appears type "ping mail.<your domain>" (replace <your domain> with your domain, for instance if your site is hosted at www.google.com - you would enter mail.google.com),
- You should see under statistics 0% packet loss.
Ping on Mac OS X
- Open the program Applications > Utilities > Terminal,
- When the box appears type "ping -c 3 mail.<your domain>" (replace <your domain> with your domain, for instance if your site is hosted at www.google.com - you would enter mail.google.com),
- You should see under statistics 0% packet loss.
Ping on Linux
- Press ALT+F2 then type either gnome-terminal if in Gnome or Konsole if in KDE,
- When the box appears type "ping -c 3 mail.<your domain>" (replace <your domain> with your domain, for instance if your site is hosted at www.google.com - you would enter mail.google.com),
- You should see under statistics 0% packet loss.
Did you receive a response?
- Yes
- #domain_not_reachable|No - Go to domain problems
Domain Reachable/Ping worked
Many major Internet providers block the Simple Mail Transfer Protocol (SMTP) - even if it was previously working they may have recently done this. You may wish to check with your Internet Service Provider (ISP) to ensure they have not done this. Or, check our handy ISP SMTP configuration guide :)
If this doesn't solve your issue, please submit a support ticket.
