Dedicated Servers Server Management

DEDICATED SERVER

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Server Monitoring - $35 per server(monthly)
Server Monitoring provides the essentials for 24x7x365 server and service monitoring and includes rapid response with customized escalation procedures. In the event a server goes down, this advanced service ensures that someone is waiting and ready to get the server back online immediately.
Key Benefits of Server Monitoring
Rapid Response to Service Disruptions
– The Service Team monitors your servers and key processes 24x7x365, and guarantees rapid notification of any service disruption.

Customised Remediation
– In the event of any service disruption, the Service Team immediately swings into action and follows your predefined escalation procedures.
Services included with Server Monitoring:
* Monitors server up/down every 5 minutes
* Monitor up to 15 services and processes every 5 minutes
* Custom escalation procedures as designated by you
* Reactive human response to reboot and restart failed services
* Weekly & monthly uptime reporting
Server Monitoring is only available for Linux / BSD servers.

Server Security - $55 per server (monthly)
Server Security provides all the necessary requirements for ongoing server security management. This essential advanced service ensures that your servers are securely deployed, and remain patched and secure throughout their lifecycle.
Key Benefits of MD Server Security
Industry Best Practices Based Security
– The MD Service Team will harden your system from security threats based on industry best practices for system security.

Ongoing Security Management
– Beyond server hardening, the MD Services team helps you stay secure by providing security patch management and weekly vulnerability reports.

On-Demand Security Expertise
– The Service Team is always on the ready to resolve issues discovered from our regular systems audits or any security related issues affecting your managed servers.
Services Offered with Server Security:
* Initial server deployment security hardening/audit
* Monthly operating system & control panel updates (patch management)
* Monthly security audit (internal and external scans)
* Monthly report for ongoing security audits
* Unlimited troubleshooting for server security related incidents
Server Security is only available for Linux / BSD servers.

Server Management - $99 per server(monthly)
Premium support is our fully managed service, and we recommend all our standard clients take this option. You will receive a full initial configuration and setup to your specs. Your server will then be constantly monitored by our server monitoring tools, and our system admins will inform you of any problems immediately.

We will also update your configuration with security patches, as well as any other updates you request, free of charge (for example, to apache, perl, windows server, php, service packs, control panels, etc). Restarts to essential services or to your dedicated server can also be requested at any time.

It is a great tool for businesses and enterprises with no time to learn the intricacies of managing a complex interface, especially those without a dedicated IT department. The ROI on taking up a Premium Support is realised very quickly and represents great value for money.

With premium support, you receive 3 hours of extended tech support every month in addition to the standard management service. This can include ticketing support, live phone support, scripting requests, complex administration support, management, and even face to face meetings if desired. Additional hours can also be purchased after these hours have been exhausted.

Features
Pricing
Monthly	$99
Premium
Hours of System Admin & Support	3 Hours
Setup Fee	Free
24x7 Monitoring and Support
Proactive Security Updates and Patches
Operating System and Application Updates
Daily Audit Log
Advanced Sys-Admin Support via Tickets/Phone
Bandwidth Monitoring
Reboot Requests
Emergency Response to Service Outages
Restarts of Services like HTTP, POP, FTP, SMTP, SSH, telnet, etc
Initial Setup
Setup of Private Name servers and Hostname
Basic configuration and setup of hosting control panel
Installation and configuration of firewall
Latest security and application updates
Secure server from common exploits and vulnerabilities
Installation of antivirus software