Privacy and Security Policy
Protecting your privacy
Protecting your privacy is fundamental to the way MD Web Hosting does business. We treat very seriously the ongoing trust you have in us to protect your personal information. We have systems and procedures in place to protect your privacy whenever we collect, store, use or disclose your personal information. MD is bound to the Privacy Act 1988 (Cth) and the National Privacy Principles set out in that Act.
What we may collect
When you purchase products and services from us, we may collect your name, telephone and fax numbers, e-mail address, date of birth, mailing address and payment details. When you visit our website, we may record your computer hardware, origin, software types, domain name, access time and the referring web site. All this information is collected anonymously and cannot be used to personally identify you.
Cookies
The MD website will place a 'cookie' on your computer. This is a small, harmless text file which helps us collect statistical information as set out before. You are free to disable cookies from our website; however, some functionality may be disabled.
How we use your information
We may use your information:
- to tell you about special offers or other services that may be of interest to you
- to provide customers with real time service activations or system messages
- to enable it to provide a product or service
- to offer you support by e-mail, phone or via our ticket system
- to prevent or investigate any fraud or crime (or a suspected fraud or crime)
- as a testimonial on our website to promote our services, although only your name, domain and testimonial would be disclosed
- as required by relevant laws, regulations, Codes, and 3rd party credit agencies
Whois Database
Certain information about you is contained in the WHOIS database service. There are guidelines about the collection, disclosure and use of this information, which can be found on the auDA website at
http://www.auda.org.au/whois-policy
Your consent
We must obtain your consent before we are able to use or disclose your personal information. This can be express or implied. Your express consent can either be verbal or written. By calling us and seeking technical or accounts support you give us implied consent to use your information.
Sensitive information
We will never collect, use or disclose sensitive information about you unless we are legally required to do so. Sensitive information, as defined by law, is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. If you suspect that we have inadvertently collected any sensitive information, then please contact us and we will destroy it promptly.
Emails and Support Tickets
Your personal details may be included in correspondence such as emails or our support system. This information is stored so we can have a record of your support issues and assist you with problems in the future. It may be necessary to store correspondence for a lengthy period of time where required to do so by law.
Updating your information
It is your responsibility to ensure that the information we have about you is up-to-date and accurate. All our customers can access their personal information in
My Account. If for some reason you cannot update your details in this way, you may contact us and have our staff attend to your matter personally.
Storing your information securely
Your information is kept secured at all times. Only authorised persons in the company are able to modify your details. Paper and electronic records are kept under lock and key in a secure and monitored location. We use other security measures, such as firewalls, codes and passwords to ensure that electronic records are secured. It may be necessary to securely store credit card details on file if your account needs to be re-billed at a later date. These details are encrypted against hacking and unauthorized access. We will destroy personal information if we no longer need it for the purpose for which we collected it, or to satisfy legal requirements. This includes all hard-copy documents which may contain your information and other electronic records.
Ordering securely
We use SSL encryption to protect your information whenever you make an order with our website. Look for a gold padlock in your browser to ensure that the transmission has been secured.
How you can protect your privacy
You can take positive steps to ensure that no-one else gains access to your personal details.
- Change your password every 30 days
- Use a strong password with a combination of at least 8 random letters and numbers
- Do not write your password down, or give it to anyone else
- Make sure your firewall and anti-virus software are up-to-date
Changes to this policy
From time to time we may need to update this policy. Updates will appear in this section and will always be consistent with our obligations under Federal legislation.
Contacting Us
You may contact us at any time to update your personal details, request to find out what information we store about you, or make further enquiries. Our staff will be more than happy to help.
Electronically
Log in to your MyAccount and submit a 'support ticket'. By logging in, you verify your identity and we can make changes easily.
By Mail
You may make all enquiries out to:
PO Box 6190
South Yarra
Melbourne, Victoria
Australia 3141
Over the phone
Call our accounts department on 1300 734 660, between 9am-5pm AEST, Mon-Fri
Whenever you contact us, you may have to prove your identity so that we may keep your personal information secure.
