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Terms & Conditions

Swift Resolution

MD is committed to providing excellent customer service.

If you have a complaint that you have not been able to resolve through our normal support staff, you can escalate your issue to our Customer Relations officer. Please call our 1800 number during business hours to lodge your complaint, or post a letter to our PO Box in the Contact Page titled Att: Customer Relations Officer, or email us at feedback@mdwebhosting.com.au. Make sure you quote any existing ticket numbers you may have so we can can better address your concerns.

Once your request has been lodged, we will try and resolve your complaint within 48 hours, and within a maximum of 5 business days. If a complaint takes longer than 48 hours to resolve, we will let you know who is handling your dispute and make sure they keep in contact and inform you on their progress, as well as a likely timeframe for finalisation.

If you are still not satisfied with the resolution your complaint shall be taken to senior management. You can also use the above email to lodge any feedback about our products, services or the quality of our support.

If your complaint involves the registration, renewal or redelegation of .au domain names, you may wish to contact auDA, the .au namespace domain administrator. Visit http://www.auda.org.au/help/faq-index to learn more.