Customer Service
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MD Web Hosting is committed to providing its customers with ongoing, accountable and quality service. We consistently aim to improve on our performance. The MD Customer Service Charter is an expression of our commitment to improving service and sets out the standards that you can expect from us. The charter drives customer service representatives to deliver superior communications services and excellence in customer and technical support. Our aim is to be a premium support provider, measured by meeting performance objectives.
Billings & Payments
MD Web Hosting provides a range of billing and payment options to customers to ensure that getting your business online is as hassle free as possible. All Customer Invoices are sent out electronically to the emailed address supplied at time of signup, please ensure this is always kept current to avoid any disruption of service.
MD Web Hosting Payment Options
- Phone: To make a credit card payment by phone call us on 1300 734 660
- Cheque: Made out to MD Web Hosting and posted to:
MD Web Hosting, PO BOX 6190 South Yarra, VIC 3141
- MyAccount Control Panel: Our online account administration tool, customers are able to privately view their invoices online to make credit card and internet banking transfer payments.
- Funds Transfer: Transfer funds into MD Web Hosting bank account, using the invoice number as a reference.
Account Name: MD Web Hosting Pty Ltd
BSB Number: 013440
Account Number: 498555272
Bank: ANZ Bank
Message/Reference: [Enter the invoice number ]
- Automatic credit card deductions: We can deduct the amount automatically when you make a purchase.
- Bpay: Contact your participating Financial institution to make a payment from your cheque or savings account. You will be able to find your reference number by logging in to MyAccount.
Biller code: 333450
Reference number: [xxxxx]
MD Billing
- Invoices will be sent to billing contacts on time in accordance to specified payment terms
- Payment will be applied as soon as practical after we receive receipt of your transaction from our bank and a payment reference will be sent to the billing contact
